RETURNS AND CONDITIONS

The buyer has the right to withdraw from the contract within 14 days of receiving the product. In accordance with the general communiqué of Tax Procedural Law No. 385, for returns to be processed, the buyer must sign an invoice from the seller, stating the reason for the return, and return it to the seller along with the product. This provides us with insights into product and service improvements. The right of withdrawal period begins on the day the product is delivered to the buyer. The right of withdrawal does not apply to custom products designed specifically for the buyer's requests and/or personal needs. MEKHNA reserves the right to refuse returns and to pursue legal action if the product model is stolen or its mold is taken. If the buyer exercises their right of withdrawal, the seller will refund the total price received, including any documents that encumber the consumer's debt, within ten days of receiving the invoice containing the notice of withdrawal along with the product, at no cost to the consumer, depending on the buyer's bank.

A decrease in the value of the product received or the existence of a reason that makes return impossible does not preclude exercising the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer's fault, the seller must compensate the seller for the value of the product or any decrease in its value. If the buyer intentionally creates a defect in the product, damages it, and/or uses it only for special occasions (weddings, engagements, birthdays, ceremonies, New Year's Eve, etc.) and attempts to return it later in the year, washes it, stains it, has an odor, copies its model, creates a mold, or is determined to be the result of an expert review, or attempts to directly or indirectly harm the company, the return may lead to legal action and the return may be rejected.

The general return period for all products purchased inadvertently is 14 days. Returns of products packaged in a way that could damage the product will not be accepted within this period. Returns must be made with the original condition and invoice.

If the product purchased inadvertently is found to have been opened, damaged, broken, damaged, torn, disassembled, used, or any other condition, and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return, and the price will not be refunded. If the returned product reaches the seller and meets the conditions specified in this agreement, it is considered a refund, and the refund will be made to the buyer's credit card/account. No refund will be made until the product is returned. The time period for refunds made to credit cards to be reflected in credit card accounts is at the discretion of the relevant bank, and the refund process begins from the date the returned product is received by the seller, the inspection is completed, and the refund process is approved.

If the purchase was made by credit card and in installments, the credit card refund procedure will be applied as follows: The Bank will make the refund to the buyer in installments, based on the number of installments requested by the buyer. After the seller pays the bank the full product price in a single payment, to prevent any inconvenience to the parties involved in the case of installment payments made through bank POS terminals being refunded to the buyer's credit card, the requested refund amounts will be transferred to the holder's accounts by the Bank in installments. The installment amounts paid by the buyer up to the date of the sale cancellation will be reflected in the card as one (1) refund each month if the refund date does not coincide with the card's statement date. The buyer will receive the installments paid before the refund for an additional month after the sale installments are paid, equal to the number of installments paid before the refund, and will be deducted from their existing debts.

In the case of a return of goods and services purchased with the card, the seller cannot pay the buyer in cash, as per the agreement with the bank. In the event of a return, the merchant, that is, the seller, will process the refund through the relevant software. Since the merchant, that is, the seller, is obligated to pay the relevant amount to the bank in cash or as a deduction, cash payments cannot be made to the buyer as detailed above. Refunds to the credit card will be made by the bank in accordance with the procedure described above after the buyer makes a single payment to the bank.